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Open metal188 Privacy Policy Clearly

metal188 Privacy Policy explains how we handle the details connected with your account, including phone verification, login activity and wallet records for DANA, OVO, GoPay and QRIS.

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metal188 Open metal188 Privacy Policy Clearly
REQUEST HELP

Switch To The Right Privacy Contact

A clear contact path helps you act on the Privacy Policy instead of searching through account screens. We ask you to include the phone number linked to your account and a short description of the request, but never send a password or wallet passcode. Our support route can check a login concern, match a payment receipt or pass a data request to the team handling policy matters. Requests remain subject to identity checks and access depends on local law.

Team online

Account privacy request

Use the account support path when you want to ask what personal details we hold, correct a phone number or request a copy of account-related records. We may ask for a phone verification step before discussing details, so your request stays connected to the right account.

Wallet record question

For a DANA, OVO, GoPay or QRIS reference, send the payment receipt and the approximate transaction time through support. We use those details to locate the relevant record without asking you to share a wallet PIN, login password or full security code.

Access and deletion path

If you want to restrict use, object to a processing purpose or ask whether records can be removed, contact us through the same support route. We explain any identity check, retention reason or local-law limit before taking the next step.

DATA HANDLING

Browse The Privacy Steps We Follow

Privacy Policy decisions affect the account journey, from the first phone verification to a later wallet status check.

Data collected

We may receive your account contact details, phone verification result, login events, device and browser signals, support messages and payment references. For a QRIS or bank transfer question, we use the receipt details needed to identify the record rather than requesting unrelated personal data.

Cookie choices

Cookies and similar browser storage can remember session settings, support account security and show whether a page has loaded correctly. You can review browser controls on your device, although restricting some storage may require another login or limit parts of the policy access path.

Account security

Phone verification helps us connect an access request with the correct account. We monitor login and device signals for security checks, and our support team will not ask for your password, wallet PIN or one-time security code when handling a Privacy Policy question.

Record retention

We retain account, security and transaction-related records only for operational, dispute, safety or legal reasons that apply to the service. When a retention reason ends, we review the record for deletion, anonymisation or restricted access, subject to applicable requirements.

Correction requests

If your phone number, contact detail or account record is inaccurate, tell us what needs changing and provide the corrected value through support. We may verify ownership before making an update, and we will explain if a transaction record cannot be altered.

Policy questions

You can ask how we use a specific data field, why a security check occurred or which retention reason applies. Include your account contact and the relevant event, such as a GoPay status check, so we can give a focused response.

Find Privacy Policy Answers Quickly

These Privacy Policy questions cover the points Indonesian account holders usually need before opening an account or sending a request. We keep the answers tied to actual account steps, device behaviour and wallet records rather than describing unrelated lobby features. If your situation involves eligibility or access, that outcome depends on local law.

The metal188 Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages and payment references. It explains why we use each category, how we protect access, how retention works and how you can ask for a copy, correction or restriction.

We may use transaction references connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. These details help us match a receipt, investigate a status question or resolve a dispute. We do not need your wallet PIN or banking password for that process.

Contact us through the account support path and describe the records you want, such as phone verification history or login events. Include the phone number linked to your account. We may complete an identity check before releasing data, and access depends on local law.

Yes, you can ask us to correct an inaccurate contact detail, phone number or account field through support. State the current value and the replacement value clearly. We verify account ownership first, while transaction records may need to remain unchanged for security or legal reasons.

Our Privacy Policy explains that cookies or similar storage can maintain a session, remember settings and support security checks. You can adjust browser controls on Android or iOS. Removing storage may sign you out or require phone verification when you access the account again.

We keep records while they support account operation, security checks, payment disputes or legal requirements. We then review them for deletion, anonymisation or restricted access. The exact period can differ by record type, so ask support about a particular login event or QRIS receipt.

Account access and eligibility depends on local law. We use the Privacy Policy to explain our data handling wherever access is permitted, but we cannot override a local restriction. If you are unsure about your location, contact support before sending sensitive account or payment details.

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